Harassment on public transportation is rampant. In Delhi, India, it’s no different. To address the harassment, many governments around the world have instituted women-only subway cars and buses (usually only during rush hour and without offering them often enough or in enough volume for all women to use them). The Delhi metro system is one example. The segregation is not working, however, and the harassment is as bad as ever. The Please Mend the Gap campaign is trying to change that.

Via an online petition site the organizers write:

“We believe that a majority of women do not feel safe while travelling in the Delhi Metro. We have spoken to a cross-section of Metro commuters who have shared with us their experiences most of which include instances of verbal and physical harassment mostly faced by women, specifically in the women’s-only compartment.

In fact, a few days ago, some of the members of our group who were traveling at night observed that the women’s-only compartment was populated with men who had occupied almost all the seats forcing the women to stand, leaving them with no choice but to actively demand the seats they were entitled to. The men were unapologetic and dismissive. Most shrugged off the women’s protest by claiming falsely that the women’s-only compartment turns general post 9 p.m..

Women who choose to travel in the general compartment are also harassed. There have been many instances where men have told women that they are not welcome in this compartment and should use the compartment reserved for them. This attitude has become so deeply entrenched in commuters’ mindsets that most accidentally refer to the general compartment as the ‘men’s compartment’. There have been times when authorities have driven out men from the women’s-only compartments, but without having imposed any fine whatsoever.”

Already, Please Mend the Gap activists spearheaded a flash mob on the metro to raise awareness about the issue. On June 1, they launched a petition with 10 demands for the transportation authorities to fulfill in order to make the system safer, and harassment free. The petition reads:

We the commuters on the Delhi Metro have the following suggestions to make to ensure a safer, friendlier and more respectable environment for women within the Metro premises.

1. Ensure regular announcement inside the Metro train and within the Metro stations stating categorically that, “Any person involved in, assisting in, or indulging in any activity that outrages a woman’s modesty, including but not limited to molesting and eve-teasing, will be punished with imprisonment and/or fine. The announcement should clearly state the Section 354 of the Indian Penal Code under which sexual harassment is a punishable crime.

2. Announcements like, “Men entering the women’s compartment will be fined Rs. 250,” should be made at regular intervals on the public announcement systems. Spot fines should be collected by DMRC Staff posted at the Metro Stations from men caught travelling in the women’s compartment.

3. Adequate training should be given to DMRC staff and CISF personnel stationed at platforms in handling of such cases with specific focus to sensitize the DMRC staff to handle victims with greater care and concern.

4. Every Metro Station should have at least one lady officer who is specially trained and equipped to handle such cases including registration of such offences, counseling the victim and the like.

5. The current system where one has to go to Kashmere Gate to file a FIR for cases related to the metro needs to be decentralized urgently. Every metro station should have a complaint cell conveniently and prominently located within the premises of the metro station and should be able to handle/register cases for the entire duration for which the metro runs daily, i.e. between 6 a.m. to 12 a.m. A system should also be evolved whereby the metro helpdesk/officials assist the victim in registering any case successfully.

6. Information Boards should be installed at every Metro station at strategic locations, such as near the ticketing counter, with detailed directions for lodging a complaint against an instance of harassment as well as emergency contact numbers of Delhi Metro officials, laws against molestation and other necessary information.

7. CCTVs must be installed inside the Metro compartments and information on how to procure CCTV footage, if and when required, should be made available to commuters at the earliest.

8. A section of the advertisement space available inside the Metro should be compulsorily reserved for displaying information relating to the legal assistance available to victims of molestation and harassment and remedies for the same.

9. The DMRC ought to provide details of helpline numbers and contact numbers/email addresses of important Metro authorities in the Metro Map Brochure and also inside the Metro train so that commuters are aware of the same and can contact the required persons in times of emergency. It has been brought to our notice by various commuters that some of the numbers are not functional. It is the prerogative of the authorities to ensure the helpline numbers are functional and are consistently monitored for efficiency and efficacy.

10. The DMRC ought to monitor, review and increase security arrangements and make authorities more accountable for lapses in security. It is our earnest request that our above demands be heard and implemented by the concerned authorities at the earliest. This will go a long way in ensuring that women feel safe commuting by the Delhi Metro and in fulfilling the DMRC’s mission of providing world-class service to the citizens of Delhi. This petition is drafted and supported by ‘PLEASE MEND THE GAP’, a citizen- led initiative to promote gender equality and commuter safety in public spaces.

Sign the petition and join their Facebook page for more updates on their campaign.